In recent years, internet start-ups have changed how employees work, offering flexible schedules, and taking in remote employees. While all of this may be quite simple for an internet start-up, it is not easy for retail outlets. They need to have a well-disciplined shift system. However, it proves to be tricky. The requirements of a strict shift system make retail jobs relatively undesirable compared to online companies that, as said before, offer their employees flexibility.
Bloomberg states that employee retention is one of the biggest problems in the retail sector in today’s world. However, if you take up certain practices to improve the quality of work in retail, there is a solution to producing happy and productive employees.
It is estimated that 17% of retail employees have unstable work schedules, which leads to difficulties for employees. To avoid your employees facing such problems, it is important to inform them about your shift needs and the times you will require your employees to be on the floor. Come up with a suitable shift calendar, share it with your employees, and do your best to adhere to what you publish in that shift calendar.
Plan in Advance
In certain states, shift scheduling problems have led to lawsuits. The main practice highlighted in the lawsuits was on-call shift scheduling. This on-call practice puts employees under immense pressure, forcing them to be available during the times they are off. It can also violate the labor laws in many states.
It is much better to work with a streamlined schedule posted well in advance for employees to see. You can work with a good strategy. For example, have at least one experienced and well-performing employee on the floor at all times.
Making on-paper schedules is not a thing of the past. Current technology allows you to construct and share shift schedules with your employees. Transparency will improve the relations you have with your employees and help your business in following labor laws more efficiently.
Improvement of relations with employees also means that they will be happier, and this work kind of work environment will yield higher productivity.
Managers often get pressured by shift change and vacation requests. You can streamline this practice by encouraging your employees to communicate and coordinate all of their needs through scheduling software. Given the autonomy, your employees will plan a shift schedule for themselves, which can later be approved by the scheduling manager. This will improve teamwork, shift the burden of rescheduling everyone for a one day leave, and help avoid the uncomfortable situation of telling a particular employee that they might have to work extra shifts.
Encourage employees to give you feedback on the shift schedule by making yourself available. Remember that the feedback process is always helpful.
Feedback will help build a positive employee/owner relationship, raising the happiness and productivity of employees. To avoid any accusation of favoritism, set up a feedback framework such as an anonymous questionnaire or survey. This will also help if you put some of their suggestions into action to let the employees know that their feedback and suggestions are not being ignored.
Employee satisfaction is one of the primary objectives that your business wishes to achieve. However, it shouldn’t let you go off-track of your main goal to sell your products.
Note and mark the times when your retail store is filled with customers and assign shifts so that more employees are available at that time. Similarly, keep lesser employees on the floor at times when there are only a few customers around. This will balance the workload that each employee has and will also derail any grievance that employees might have related to them being more burdened as compared to their co-workers.
Retail stores rarely offer their employees a clear road to promotion and growth. The most they might get is an advance to a managerial position. Due to this, temporary or even permanent employees might not be productive, and employee retention can become a serious issue. Giving incentives, such as role-based training from someone experienced, can help enhance the quality of customer service and productivity of your workers.
Acknowledgment of achievements through a proper recognition framework can help a lot in boosting your employees’ performance. You can also choose to provide bonuses. Providing respect to your employees can help you build manager-employee relationships. Assigning extra tasks, such as bookkeeping, to one of your qualified permanent employees can give them a fulfilled sense of accomplishment that will boost their overall work performance.About Complete Controller® – America’s Bookkeeping Experts Complete Controller is the Nation’s Leader in virtual bookkeeping, providing service to businesses and households alike. Utilizing Complete Controller’s technology, clients gain access to a cloud-hosted desktop where their entire team and tax accountant may access the QuickBooks™️ file, critical financial documents, and back-office tools in an efficient and secure environment. Complete Controller’s team of certified US-based accounting professionals provide bookkeeping, record storage, performance reporting, and controller services including training, cash-flow management, budgeting and forecasting, process and controls advisement, and bill-pay. With flat-rate service plans, Complete Controller is the most cost-effective expert accounting solution for business, family-office, trusts, and households of any size or complexity.