In recent years, internet start-ups have indeed changed the way in which employees work, offering flexible schedules and taking in remote employees. While all of this may be quite simple for an internet start-up, it is not as easy for retail outlets. They need to have a well-disciplined shift system. However, it proves to be tricky. The requirements of a strict shift system make retail jobs relatively undesirable compared to online companies that, as said before, offer their employees flexibility.
Bloomberg states that employee retention as one of the biggest problems of the retail sector in today’s world. However, there is a solution if you take up certain practices to improve the quality of work in retail, producing happy and productive employees.
It is estimated that 17% of retail employees have unstable work schedules which lead to difficulties for employees. In order to avoid your employees facing such problems, it is important to inform them about your shift needs and the times you will require your employees to be on the floor. Come up with a suitable shift calendar, share it with your employees, and do your best to adhere to what you publish in that shift calendar.
Plan in Advance
In certain states, shift scheduling problems have led to lawsuits. The main practice highlighted in the lawsuits was on-call shift scheduling. This on-call practice puts employees under immense pressure, forcing them to be available during the times they are off. It can also violate the labor laws in many states.
It is much better to work with a streamlined schedule that is posted well in advance for employees to see. You can work with a good strategy. For example, have at least one experienced and well-performing employee on the floor at all times.
Making on-paper schedules is not a thing of the past. Current technology allows you to construct and share shift schedules with your employees. Transparency will not only improve the relations you have with your employees but will also help your business in following labor laws more efficiently.
Improvement of relations with employees also means that they will be happier and this work kind of work environment will definitely yield higher productivity.
Managers often get pressured by shift change and vacation requests. You can streamline this practice by encouraging your employees to communicate and coordinate all of their needs through scheduling software. Given the autonomy, your employees will be able to plan a shift schedule for themselves, which can be later on approved by the scheduling manager. This will improve teamwork, shift the burden of rescheduling everyone for a one day leave, and help avoid the uncomfortable situation of telling a particular employee that they might have to work extra shifts.
Encourage employees to give you feedback on the shift schedule by making yourself available. Remember that the feedback process is always helpful.
Feedback will help in building a positive employee-manager/owner relationship, raising the happiness and productivity of employees. In order to avoid any kind of accusation of favoritism, set up a feedback framework such as an anonymous questionnaire or survey. This will also help if you put some of their suggestions into action in order to let the employees know that their feedback and suggestions are not being ignored.
Employee satisfaction is one of the primary objectives that your business wishes to achieve. However, it shouldn’t let you go off-track of your main goal to sell your products.
Note and mark the times when your retail store is filled with customers and assign shifts in a way that more employees are available at that time. Similarly, keep lesser employees on the floor at times when there are only a few customers around. This will balance the workload that each employee has and will also derail any sort of grievance that employees might have related to them being more burdened as compared to their co-workers.
Retail stores rarely offer their employees a clear road to promotion and growth. The most they might get is an advance to a managerial position. Due to this, temporary or even permanent employees might not be productive and employee retention can become a serious issue. Giving incentives, such as role-based training from someone experienced, can help a lot in enhancing the quality of customer service and productivity of your workers.
Acknowledgment of achievements through a proper recognition framework can help a lot in boosting the performance of your employees. You can also choose to provide bonuses. Providing respect to your employees can help you build manager-employee relationships. Assigning extra tasks, such as bookkeeping, based on the qualification or skills of your permanent employees can give them a fulfilled feeling that will boost their work performance.
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