Why is Retaining Customers Important for Business?

Retaining Customers - Complete Controller

It is an irrefutable fact that obtaining new customers is more focused on than maintaining existing customers. This is why interaction with customers, customer satisfaction, and post-sales service is becoming an integral part of the sales process. Professional organizations and management consultancy firms have been focusing on customer-centric behavior and policies, which is why stress is added on strict compliance to SOPs (Standard Operating Procedures) and SLAs (Service Level Agreements). This will ensure transparency and accountability of an employee and help identify gaps to retain customers and maximize cross-selling avenues. The unique value proposition will continuously change and be at par with the competitive environment. Check out America's Best Bookkeepers

Enhance Customer Experience

A few initiatives and profitable ventures can fuel loyalty and improve customer satisfaction. Imagine the last time the customer received a welcome surprise and a level above expectations. Achieving designated milestones during relationship management and rejoicing the moment is one way of prolonging the customer’s level of expectation. Gauge the interest of the customer and be inquisitive from the start. Make sure the point of sale material is displayed clearly. Offer a personal aura. Appreciate the customer’s feedback and, at the same time, empathize. Running away from the customer will not only lead to business loss but retention of customers. Check out America's Best Bookkeepers


Meet the level of Customer’s Expectation

Over the period, consumer behavior has evolved in different tangents. In this competitive world, the product or the service revolves around the customer. A significant burden must be shouldered by the firm to assess the behavior, match the level of satisfaction, and provide a one-stop solution. According to leading experts, nearly 87% of customers are unaware of the product and service. It is up to the service department to explain the features and avoid pushing the product, to improve targets.


Be Passionate and Engaged

Take care of your customers and make it a point to establish a formal line of communication. Greet them on their birthdays and extend wishes on special occasions. Maintain a polite and interested tone. Avoid poker expressions under any circumstances. Stick to the path and provide both negative and positive reinforcements. Check out America's Best Bookkeepers


Be Transparent and Honest with your Customers

Never lie or hide any facet of the product or service from the customer. The pans of loyalty always tilt to the organization by being transparent and honest with the customers. All the disclaimers and ambiguous statements should be eliminated from the relationship.


Crafting a Unique Value Proposition

Depending on the nature of the customer’s product and behavior, a UVP (Unique Value Proposition) is crafted, which is an essential tool to match the level of customer’s expectancy. Some domains are receptive to customers, which could be pricing, place, availability, and convenience. As an organization, it is of paramount importance that the galore of the product and service is flexible and revolves within the dynamics of the market. Check out America's Best Bookkeepers About Complete Controller® – America’s Bookkeeping Experts Complete Controller is the Nation’s Leader in virtual bookkeeping, providing service to businesses and households alike. Utilizing Complete Controller’s technology, clients gain access to a cloud-hosted desktop where their entire team and tax accountant may access the QuickBooks™️ file, critical financial documents, and back-office tools in an efficient and secure environment. Complete Controller’s team of certified US-based accounting professionals provide bookkeeping, record storage, performance reporting, and controller services including training, cash-flow management, budgeting and forecasting, process and controls advisement, and bill-pay. With flat-rate service plans, Complete Controller is the most cost-effective expert accounting solution for business, family-office, trusts, and households of any size or complexity. Check out America's Best Bookkeepers