Employee experience is a priority in today’s workplace, and information technology plays a more significant role than ever in influencing daily work. With most businesses moving to entirely remote or hybrid office locations, IT will need to pivot away from traditional “service management” and function as a business facilitator.
In 2021, 92% of human resource leaders will make employee experience a top priority.
The modern workplace has undergone a sea change in its attitude toward and treatment of employees. Before the twentieth century, most firms concentrated on rapidly developing and selling a product. Companies altered their focus only when human motivation research demonstrated the critical nature of employee morale. Employers gradually recognized that treating employees as individuals and encouraging work involvement led to better productivity, which translated into decreased turnover and increased revenues.
Employee experience became the new focal point of workforce management because of this transition. Despite its popularity among human resource directors, most businesses are still unaware of utilizing employee experience on an individual basis. According to a recent Deloitte research, while 80% of executives value employee experience, only 22% believe their organizations excel at creating a “differentiated employee experience.”
Avoid self-service pitfalls
While self-service is highly advantageous for empowering the staff to resolve issues independently, fumbling through how-to guides is not always the ideal experience for the employee. Instead, combine the automation and a white glove experience to reduce the effort required to fix difficulties or any issue faced by the employee.
An employee might want the shortest path to completing their request, whether that means directly asking a person, having a chatbot do it for them, or a combination of these two options. Concentrating on decreasing the effort and time to solve the issue rather than diverting support cases requires a mentality adjustment.
Patience and determination are required while implementing improvements and improving the employee experience. After all, change does not occur instantly. You must dedicate time, effort, and focus. By being honest about the effort and time required for a new program, you can build employee trust and keep expectations in check.
Employee empowerment
Giving employees autonomy, creative flexibility, and digital tools to help them execute their jobs more efficiently is a powerful method to deliver an engaging and gratifying experience. While policy and company culture decisions determine creative freedom and autonomy, equipping employees with the tools necessary to conduct their jobs is a technological decision that accomplishes the same goal.
Assume formal responsibility for the employee experience
Simply put, someone needs to be accountable for how your employees interact with the process aligned by the company for their ease. Yes, it is a notion that flies in the face of conventional wisdom. Typically, the concept of “ownership” is constrained to a narrow focus on digital tools or end-user computing, but this is insufficient. Because technology decisions are increasingly made in silos based on each department’s specific objectives, initiatives, and budgets, the digital workplace has become overcrowded with several isolated experiences that do not operate well together.
Construct an open-source and adaptable infrastructure
While ordering a pizza from Dominos may appear to be a straightforward process for the customer, the back-end infrastructure that enables it is anything but – and this is true of any outstanding experience. The systems that run and support your business are complicated, just like the enterprise systems that operate and support it. The distinction lies in their architectural design.
Digital experiences in the modern-day are highly personalized to the user’s wants and preferences. However, providing the seamless, intuitive experiences to which we have grown accustomed demands an open, extensible, and flexible infrastructure that enables businesses to react rapidly to change and keep up with the pace of innovation.
Conclusion
As a result of the epidemic, everything has altered. Employers must ensure that robust digital workplace solutions are in place for a seamless work culture whether employees work from home, the office, or both. However, the key to success is in implementing a digital workplace plan. The tools foster agility and promote a great employee experience throughout the organization. Modern intranet features eliminate communication obstacles, enhancing employee experience through increased productivity, growth, and efficiency.
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