Workplace resistance to change can present itself in a variety of ways. Absenteeism, missed deadlines, broken pledges, and a general sense of apathy are all signs that an organization’s members are not fully involved.
Leaders must determine where resistance is most likely to arise and design a strategy to avoid it to address these issues. Specific tactics help organizations overcome weak opposition to change in this manner.
Always start with an assessment of the current process
- Present state – the organizational environment and procedures before the start of the implementation of transformational initiatives,
- Transitional state – the period of performance of changes in the company,
- Future state – the form of the organization after the transformation is completed.
Resistance can arise at any of these three stages and is based on specific problems or causes in each of them:
The exit from the current state is the feeling that something is being taken away. Employees often feel that change is meant to make things worse for them or deprive them of certain benefits or benefits.
Being in transition – the experience of being in an unknown or changing environment creates a more nervous work environment, and staff feels insecure about their work, tasks, and job responsibilities.
Achieving the future state – the difficulty of learning something new or the fear of failure, unwillingness to change, expand responsibilities, or transform one’s role.
Resistance can also be a reaction to ongoing changes. The reason for this behavior may be the translated value of the changes. It is an objection based on change.
In terms of managing resistance, we take the necessary steps to reduce it throughout the process. It is essential for employees to successfully transition to acceptance and use of what has been achieved, which leads to realizing organizational benefits and project goals.
Use every possible way to control resistance
It is possible to lessen the negative impact or even eliminate it through systematic work with potential and emerging opposition to the transformation from the staff in three key areas:
Prevention of resistance
The best method to reduce the chance of conflict is to do some upfront outreach, and low awareness is a primary reason for resistance to change. Middle managers are involved in communicating change priorities compared to other projects and initiatives. Therefore, as part of the prevention of resistance, change agents and management hold meetings and discussions with employees to convey why the change is happening, why now, and what the risks are if it does not occur.
Proactive resistance control
It is anticipation and early detection of possible resistance, the elimination of which can be planned. It is necessary to consider what may cause dissatisfaction on the part of employees, what actions or ideas require clarification, and what problems and experiences of personnel become causes of resistance, and then carry out preventive work in these areas.
Reactive resistance control
Once prevention and proactive management have been implemented, a reactive approach comes into play to deal with the resistance that arises directly in the process of change. A similar format is used when objections could not be predicted and foreseen or with persistent and prolonged resistance from several employees on specific issues.
Implement resistance management through the project lifecycle
As changes move from the initial design stages to their immediate implementation, the project team must consider how resistance will be tracked throughout the project’s life, for example, with the help of unique mechanisms (measurement tools and empirical assessments). This activity will be considered a component of reactive resistance control. Examples may include:
- Employee feedback – employee feedback loops are part of the Communications Plan and the Learning Plan (Phase 2 – Manage Change Plans).
- Supervisor Input – Managers and supervisors should be able to communicate directly with the project team during the coaching process.
- Project Team Issues – You should record issues identified by the project team in an issue log or risk log to track them closely.
- Compliance Audits – Compliance audits are conducted as part of the post-implementation change support activities. These are professional metrics and indicators that allow you to identify additional areas of resistance in which support is needed.
Resistance is a natural reaction toward change, but you have control over its duration, associated costs, and impact on outcomes. Change agents and team leaders must anticipate possible resistance and plan activities to eliminate it and support employees in the process of change. Such actions minimize the adverse effects of unpreparedness and resistance to change on the part of the staff, which increases the effectiveness of the overall change management program and paves the way for achieving the intended results within the organizational transformation.About Complete Controller® – America’s Bookkeeping Experts Complete Controller is the Nation’s Leader in virtual bookkeeping, providing service to businesses and households alike. Utilizing Complete Controller’s technology, clients gain access to a cloud platform where their QuickBooks™️ file, critical financial documents, and back-office tools are hosted in an efficient SSO environment. Complete Controller’s team of certified US-based accounting professionals provide bookkeeping, record storage, performance reporting, and controller services including training, cash-flow management, budgeting and forecasting, process and controls advisement, and bill-pay. With flat-rate service plans, Complete Controller is the most cost-effective expert accounting solution for business, family-office, trusts, and households of any size or complexity.