Custom KPIs: Business Success

Key Performance Indicators - Complete Controller

KPIs, also known as Key Performance Indicators, are essential metrics that allow you to monitor and track your business performance. These metrics help you navigate your way to success and growth, which is crucial when exploiting new opportunities and tapping into new markets. Unfortunately, most companies get their crucial performance indicators completely wrong by copying others’ metrics, which may be ideal for them but not for you. This often results in a business losing its competitive advantage or a significant market share, ultimately removing it from the competitive race.Complete Controller. America’s Bookkeeping Experts

Follow Your KPIs

Although your inclinations matter and often yield prominent results, this outdated strategy does not accurately define your company’s success. Running a business is no easy feat, as it requires a thorough analysis of financial results. Business owners adept at examining and evaluating their finances tend to succeed and survive in the market for long durations. According to a study, “Business metrics or KPIs display a measurable value that shows the progress of a company’s goals.”

To evaluate the health of your business, specific KPIs suitable to your industry provide an ideal snapshot of where your firm is going— and whether it is going in the right 
direction. Every business is unique to some degree, and companies cannot simply copy similar metrics used by others in your industry.

Measure Success

Profit is not the only measure of success for your business. Although it can define your company’s financial health, it is not the only thing contributing to its success. Companies have short and long-term goals, and KPIs can help you make more confident decisions regarding your company’s growth and development. Profit and KPIs play an integral role in defining your company’s success as a whole. Since every business has a unique business model, companies must customize the KPIs that best fit their needs and purposes.LastPass – Family or Org Password Vault

Well-Known KPIs

You can follow various KPIs to track and monitor your company’s performance, but core KPIs can provide the insight you seek.

To effectively gauge and comprehend various aspects of your business, it’s essential to utilize specific Key Performance Indicators (KPIs) tailored to different areas. For understanding customer behavior and satisfaction, KPIs such as customer retention rate, conversion rate, relative market share, customer profitability score, and net promoter score are crucial.

For evaluating financial performance, KPIs like net profit, revenue growth rate, net profit margin, gross profit margin, operating profit margin, return on investment (ROI), and cash conversion cycle provide valuable insights. Additionally, internal processes can be assessed using KPIs such as the order fulfillment cycle, project schedule variance, project cost variance, capacity utilization ratio, bookkeeping accuracy level, quality index, and process downtime level.

Furthermore, KPIs like staff advocacy score, employee engagement, absenteeism level, human capital value, and 360-degree feedback score help in understanding and optimizing employee productivity and satisfaction within the organization.Cubicle to Cloud virtual business

Basic Level KPIs

Small businesses usually have human resources, capital, and finances to evaluate their performance against all the KPIs above. Therefore, they typically go with the basic yet most effective KPIs, which include the following:

  1. Revenue: Small or large businesses track their revenue to ensure that their income maintains a steady pace. When the revenue trend shows a downward slope, the company needs a new marketing strategy to boost its revenue. Similarly, when revenue shows an upward trend, the business’s revenue increases, which is when businesses need to maintain the trend.
  2. Expenses: When businesses evaluate expenses as a KPI, they consider spending trends. Reducing expenses is healthy for a business because fewer expenses mean a stronger income statement.
  3. Gross Profit Margin: Gross profit margin is the percentage of each dollar you earn after subtracting direct expenses. It reveals how well you are doing to balance your income and expenses.


In conclusion, Key Performance Indicators (KPIs) are vital for monitoring business performance and guiding growth. While profit is significant, it’s not the sole measure of success. You can make more informed decisions and steer your company toward long-term success by customizing KPIs to fit your business needs and focusing on essential metrics like revenue, expenses, and gross profit margin.

ADP. Payroll – HR – BenefitsAbout Complete Controller® – America’s Bookkeeping Experts Complete Controller is the Nation’s Leader in virtual bookkeeping, providing service to businesses and households alike. Utilizing Complete Controller’s technology, clients gain access to a cloud platform where their QuickBooks™️ file, critical financial documents, and back-office tools are hosted in an efficient SSO environment. Complete Controller’s team of certified US-based accounting professionals provide bookkeeping, record storage, performance reporting, and controller services including training, cash-flow management, budgeting and forecasting, process and controls advisement, and bill-pay. With flat-rate service plans, Complete Controller is the most cost-effective expert accounting solution for business, family-office, trusts, and households of any size or complexity.Download A Free Financial Toolkit